Payment Issues

When making online payments, the transaction can sometimes take time or could remain in a pending stage. In such cases, you need not worry. You should analyse the reasons mentioned below and select the one that matches your situation.

Reasons for payment pending or processing status

Your online payments could fail due to the following reasons:

  • You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, 3D secure PIN and expiry date. In case of an American Express card, your transaction could fail if your billing address pin code is incorrect.
  • The card details provided by you are no longer valid or need to be updated.
  • Your bank is going through an outage.
  • You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
  • The connection between CareerOrbits and your Bank failed due to some technical issues and the transaction couldn’t be completed.
  • Online transactions may be blocked on your card.
  • You might be using a card that is not accepted on currently. Find out the credit cards and debit cards accepted for payment.

In any of these cases, you will get an e-mail notifying you of the payment failure.

Other reasons for Payment pending status

You could also receive a payment pending message due to the following reasons:

  • Payment confirmation pending: If you paid for your order using net banking, we may be awaiting the payment confirmation from your bank. This can sometimes take few days. For immediate status, contact your bank.
  • Problem in contacting your bank or credit card: Sometimes we may be unable to contact your bank or card issuer which can cause delay.
  • Incomplete payment: If your initial payment attempt was unsuccessful, your payment might stay in pending stage. In such cases, try to revise the payment.

Note: If your payment is still processing, you will see a “We haven’t received payment confirmation from your bank or credit card yet”. In such cases, do not attempt paying a second time unless you’re sure that your payment failed. If you accidentally pay twice, we’ll refund your extra payment within a few days.